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Every
effort is made to get your package to you in perfect
condition and in a timely manner.
All sales are considered final at time of purchase,
exceptions are as follows: |
All
returns, refunds, and/or claims must be requested
within 15 days of shipment and must meet the following
guidelines or we will not be able to process them.
If a package is received with damaged products, please
make a list of the products that were damaged and
contact us right away so that we can process your
claim.
If what you received is not what you ordered as stated
on the invoice, contact us and we will make arrangements
to quickly replace the received item with the invoiced
item. Please keep the packaging and contact us right
away.
Lotion Superstore does not offer any guarantee on
closeout and/or clearance items. We do not take exchanges
on closeout and/or clearance items. If your closeout
and/or clearance item is damaged in shipping we will
replace it if we have that item available when you
contact us, otherwise a store credit will be issued.
If a you wish to return a product and exchange it
for another item you may do so within 15 days of the
shipping date so long as the product is unopened and
unused per inspection upon return & the product
is undamaged upon arrival at our warehouse. Lotion
Superstore is not responsible for products damaged
in return shipping, that will have to be settled between
you and shipping company. Once received and processed,
we will issue a paypal request to you for the cost
of shipping the exchanged item, shipping charges are
listed in our shipping policy.
We do not have a restocking fee at this time.
In any case contact us at sales@lotionsuperstore
with your order information so we can process your
request.
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